For anyone who has worked in the service or hospitality industry, they know that it is by no means an easy job. Waiters and waitresses, in particular, have to be able to remember orders, keep a smile on their faces, and attend to all of the needs their customers may have. When a restaurant is understaffed it can be mayhem, and if there is only one server for the outside seating or the inside they can often be seen running around trying to keep everyone comfortable. Most of the time customers are oblivious to what is going on in the periphery. They just want to enjoy their meal, chat with their friends, and then go about their day. For one such server, he found himself in the position of being the sole waiter outside on a Friday night in Roseville, California. Weekend nights are always busy, but he did his best to keep his cool and work through his tables in a methodical manner while maintaining a big smile and providing top notch service. This did not go unnoticed by one of his customers.
A Silent Observer
David Fabila was a server from California who found himself working on a busy Friday night. With the warm summer air, all of the patrons at the wine bar were sharing a glass of wine with their friends and family out on the patio that night. As David went about his business, he kept catching the eye of one of the customers.
David proceeded to set the bill down on this man’s table and then had to check on another.